Computer Science: a matter of human qualities.

We firmly invest in people for generating high level technological solutions and delivering impacting innovations.

Our Focus

  • Gap Automation operates with data derived from conversations and documents, both structured and unstructured
  • Hence our studies are focused on Data Analytics and Artificial Intelligence, specifically Natural Language Processing

“We must reach the business limits and go beyond them”


Research Topics

  • Support and Decision Systems 
  • Machine Learning 
  • Artificial Intelligence
  • Speech Analytics 
  • NLP for Conversational Automation
  • LLM (Large Language Models)
  • Stochastic Simulation and Optimization

Our Research Partners 

  • Università degli Studi di Udine  
    • Industrial Partner of Data Science and Automatic Verification Laboratory 
    • Data Science Lab 
  • Università degli Studi di Ferrara 
    • Industrial Partner of Applied Computational Logic and Artificial Intelligence Lab 
    • ACLAI Lab 

Academic activities

Only few examples:

  • R&D Projects and public funding
    • “Active Speech and Learning Analytics System”
    • “Conversational Automation and Voice&Speech Analytics for Active and Assisted Living”

  • Seminars 
    • A Gentle Introduction to Neural Networks
    • Topic Modelling: an overview

  • Internships
    • “Updating Speech Analytics models”
    • “Topic extraction using LDA/LSA techniques”

  • Theses
    • “A data warehouse for a contact center with multiple channels and skills”
    • “Topic Modelling: an overview” 

  • PhD
    • Temporal information in data science: an integrated framework and its applications