Who we are

GAP Automation is the technological and operating unit for automated services of GAP, Italian Business Process Outsourcer with more than 20 years-long experience in Customer Care and Customer Journey services.

Our Mission

The mission we have is the making and the running of the most advanced, effective, human-like, quality-driven, accessible and convenient Conversational Automation, supported by Business Process Automation and Digitalization and by Data Analytics, in the context of Customer Journey, delivered to any business. 

Our Vision

We aim toward a future where the Customer Journey, human and human-like automated, is a key asset of any kind of enterprise and business.

How We do That

We have a decades long experience in Information Technology, Business, Innovation and Research. Focused on Data Analytics and IT Automation, we master and leverage modern technologies, included Artificial Intelligence.   

In the process, we are backed by a continuous Research&Development partnership with Academic Institutions while promoting students high level training. 

Our Solutions 

The Unit is specialized in Technology, Research, and Operations for: 

  • Conversational Automation 
  • Business Process Automation  
  • Data Analytics 


“Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – choice, not chance, determines your destiny.” 
― Aristotle