Who we are
GAP Automation is the technological and operating unit for automated services of GAP, an Italian Business Process Outsourcer with more than 20 years-long experience in Customer Care services, Customer Journey and ICT solutions.
GAP Automation is the technological and operating unit for automated services of GAP, an Italian Business Process Outsourcer with more than 20 years-long experience in Customer Care services, Customer Journey and ICT solutions.
Our mission is to develop and manage more advanced, effective, human-like, supervised, guaranteed, secure and accessible Conversational and Process Automation.
We develop and control solutions with Conversational Agents, NLP Agents, Process Automation and Data Analysis, within the Customer Journey and business processes, available for any type of company.
We aim toward a future where the Customer Journey, human and human-like automated, is a key asset of any kind of enterprise and business.
We have twenty years of experience in Information Technology, Business, Innovation and Research. Focused on Data Analytics and IT Automation, we master and leverage modern technologies, included Artificial Intelligence.
In the process, we are backed by a continuous Research&Development partnership with Academic Institutions while promoting students high level training.
We also own several ISO certifications.
Our Solutions
The Unit is specialized in Technology, Research, and Services for:
“Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – choice, not chance, determines your destiny.”
― Aristotle