Technology - GAP Automation

Technology: Vision and Skills

The technological scenario we envisioned and realized for GAP BPO is based on two main pillars:

DATA

We are strongly Data oriented in the terms of data engineering, data warehousing, data analytics and optimization

ADVANCED AUTOMATION

Our mission is to deliver intelligent, respectful, reliable and safe advanced automation based on Artificial Intelligence and modern techniques

Our Technology Journey

We have a strong background rooted in Data analytics, Data warehousing, Machine Learning, Information Systems development, crossing various Research&Development topics. All this headed us to design Conversational and Business Process Automation Solutions, achieving the following goals:

An efficient and respectful Conversational and Business Process Automation
A real “empowerment” of Customer Journey service
A solution accessible and usable by all businesses, including small and micro
A tool for spreading the culture of Customer Care and improving the business of every company

Experiences and Skills

Conversational Automation

Proprietary Conversational Automation Platform Design and Development

Channel Integration and System Integration
Natural Language Processing Solutions Design and Development
Conversational Flow Design and Development
Live Service Monitoring and Operations

Data Analytics and Business Process Automation

Data Engineering
Data Warehousing and Decision Support System

Business Intelligence & Analytics
Speech and Voice Analysis
Business Process Automation
Digital Transformation of Business Processes

Infrastructure & Software Development (for GAP BPO)

Helpdesk Support

Networking
Virtual Center Administration and Operations
Web and Mobile Applications Design and Development
Information Systems Engineering, Development and Operations
System Integration

BPO Services ICT Operations